Benefits
Online Complaint Management
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Field Technician Assignment
Assign service and repair calls to field technicians with ease, ensuring prompt and efficient resolution.
Mobile App Integration
Access your complete product list and conveniently post/service/repair details using our intuitive admin master record feature on our mobile app.
Accurate Feedback & Payments
Ensure accurate feedback and secure payments by incorporating customer signature and OTP verification.
Instant Reports
Stay updated with real-time reports on pending and closed service calls, enabling you to track progress effortlessly.
Automated Assignments
Our system automatically assigns complaints or service requests based on designated pin codes, saving you time and effort.
Nearby Complaints at Your Fingertips
Stay informed on the go by conveniently viewing all nearby complaints through our mobile-friendly interface.
Online Complaint Management
Effortlessly handle customer complaints through our user-friendly online platform.
Field Technician Assignment
Assign service and repair calls to field technicians with ease, ensuring prompt and efficient resolution.
Mobile App Integration
Access your complete product list and conveniently post/service/repair details using our intuitive admin master record feature on our mobile app.
Accurate Feedback & Payments
Ensure accurate feedback and secure payments by incorporating customer signature and OTP verification.
Instant Reports
Stay updated with real-time reports on pending and closed service calls, enabling you to track progress effortlessly.
Automated Assignments
Our system automatically assigns complaints or service requests based on designated pin codes, saving you time and effort.
Nearby Complaints at Your Fingertips
Stay informed on the go by conveniently viewing all nearby complaints through our mobile-friendly interface.
App Features
Check-in and check-out tracking
Records the locations and duration of customer visits by Service Executives.
Day activity management.
Enables capturing updated and authentic data from point of execution.
Service delivery
Allows Service Executives to deliver services to end users
Real-time service processing
Enables processing of services in real time.
Customer signature verification
Allows capturing customer signatures to verify the service process.
Nearby complaint visualization
Provides a map view of nearby complaints for Service Executives to decide their next visit.
Admin Features
Service Genie - Your Ultimate Field Service Management Solution.
Manage and optimize your service team's performance effortlessly with Service Genie. Our cutting-edge android-based app and web-based admin panel revolutionize service tracking, providing real-time GPS location monitoring and authentic data capture for seamless day-to-day activities. Leave the tracking hassle to us and focus on driving growth.
Boost Service Team Performance with GPS Tracking
Register complaints directly from our mobile app. Assign or reassign them to the relevant Service Executive with ease. Streamline processes and experience seamless complaint assignment.
Automated Complaint Assignment
Automatically allocate complaints to Service Executives based on pin code assignment. Less manual work for Managers, streamlined processes, and faster resolutions. Unassigned complaints are handled by the admin.
Effortlessly Manage Complaints and Assignments
Empower your service representatives with Service Genie. Record check-ins, check-outs, calculate visit durations, and map crucial details in real-time. Stay on top of your team's activities and maximize efficiency with comprehensive tracking capabilities.
Efficient Complaint Navigation
Visualize nearby complaints on a map. Efficiently plan next visits for a smooth and optimized service flow.
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